EMAP - Employee and Manager Assistance Program

Free immediate counselling services for employees and scholarship holders of the Max Planck Society

Do you need support in dealing with ​professional or personal problems that affect your well-being and mental health?

If you need help in resolving personal problems and issues that impact your well-being at work, an Immediate Advisory Service (EMAP) is available through the Für​​​​​stenberg Institute: by telephone, online, or in person. Services are free of charge. Family members living in your household can also use this service free of charge.

A special customer login for the MPG provides you with access to free webinars, newsletters and events.

How does it work?

To schedule an appointment, you can call 0800/387 78 36. Phones are answered 24 hours a day, 7 days a week. When calling, make sure to tell the person answering the phone that you are an employee of the Max Planck Society. No further personal information is required. Depending on the issues you are dealing with, you will be referred to an expert that fits your specific situation in psychology, medicine, health science, psychosocial counselling, etc. The experienced team of counsellors at the Fürstenberg Institute offer extensive specialist knowledge and many years of consulting practice.

Specially trained counsellors are available for executives.

Furthermore, contact can also be established by e-mail or online via the website of the Fürstenberg Institute (see entry on the right).

Flowchart EMAP

Can personal counselling sessions be arranged?

On request, you can arrange personal counselling appointments at the Fürstenberg customer centres, e.g. in Munich, Hamburg, Berlin and other locations.

In which languages are services provided?

Counselling sessions can be provided in German, English and, if required, in other languages.

Who finances the EMAP?

The Immediate Advisory Service is free of charge and financed by the Max Planck Society.

What forms of identification do you need?

You do not need any identification. Just mention that you are an employee or scholarship holder of the Max Planck Society. Further details are not obligatory.

How many counselling sessions can you take?

The number of sessions is not limited.​

What can the EMAP help with?

You can contact the EMAP with any concerns that may affect your well-being and health:

Occupational and job-related issues

E.g. occupational stress situations and conflicts, coping with growing demands, change processes, decision making, time- and self-management

Health and mental issues

E.g. states of stress and exhaustion, psychosomatic complaints, sleep disorders, risk of addiction and addiction

Personal issues

E.g. issues that are affecting your activities in the workplace, such as work-life balance, relationship problems, coping with such crisis situations as illness, death, grief, financial difficulties, debts.

Please note that this offer is a counselling service in the form of immediate assistance and cannot replace longer-term counselling, permanent support, or therapy.

Is there specific assistance for executives?

Yes. Specifically trained counsellors offer support and assistance, for example, for health-oriented leadership, dealing with employees suffering from psychological stress or at risk of addiction or substance abuse.

Where can you turn for help with addiction problems?

The Fürstenberg Institute is also a recognized addiction counselling centre and thus authorized to initiate addiction therapy rehabilitation measures, i.e. to carry out the application procedure for outpatient or inpatient rehabilitation for addiction diseases (addiction therapy) itself.

Individuals struggling with addiction can continue to use the counsellin​g service (EMAP) until therapy starts and beyond.

Can therapy places be arranged?

When you first make contact, the counsellor checks whether there is a need for therapy according to the criteria at hand. A need for therapy may also become apparent in the course of the counselling session.

In these cases, you can use the therapy referral service of the Fürstenberg Institute. You will receive support with the following issues.

  • Advice on a suitable form of therapy
  • Search for a suitable ambulatory or stationary therapy place
  • Support with necessary application procedures

Patients can continue to use the consultation service (EMAP) until therapy starts and beyond.

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